Service Operations Manager
Core
Provide direct supervision, leadership, and coaching for a multi-site staff (7 to 28 associates) in a technical and customer service focused team, ensuring safety, customer satisfaction, and operational efficiency.
Role type
Senior IC Service Operations Manager
Builds
Service delivery operations for medical equipment and related services
Domain
Healthcare / Medical Equipment Services
Required skills
Supervision and leadership, recruiting and hiring, performance management, cross-functional collaboration, project planning, financial management, regulatory compliance, customer relationship management, digital literacy (Microsoft Office), ability to work in biohazard environments
Preferred skills
Related industry experience, ability to travel overnight up to 50%
Technologies
Microsoft Office
Responsibilities
Supervise, coach, and develop a multi-site staff; establish working relationships with sales, customers, and suppliers; conduct performance reviews; achieve key performance metrics in safety, customer satisfaction, and cost containment; develop project plans for personnel and equipment; drive profitability and meet Fee for Service targets; ensure compliance with federal, state, and local regulations.
Seniority
Senior, hands-on IC