Health Care Contact Center Supervisor (Remote)
Core
Supervise healthcare contact center operations, ensuring service delivery, quality, compliance, and operational performance for global healthcare organizations.
Role type
Senior IC healthcare contact center supervisor
Builds
Medical information and patient support services
Domain
Healthcare / Pharmacovigilance / Contact Center Operations
Required skills
Healthcare contact center management, team coaching and development, performance evaluation, regulatory compliance (HIPAA, POPIA, FDA), pharmacovigilance oversight, workforce planning, data analysis
Preferred skills
US healthcare systems knowledge, pharmacovigilance requirements, contact center management systems, Microsoft Office proficiency
Technologies
Microsoft Office, Workforce Management tools, Client systems
Responsibilities
Supervise contact center staff and manage performance, ensure compliance with regulations and client KPIs, monitor and report adverse events and product quality complaints, coordinate training and development, analyze operational metrics, maintain secure remote work environment
Seniority
Senior, hands-on IC