Resupply Specialist, Respiratory Health
Core
Frontline customer service specialist handling resupply requests, order processing, and patient inquiries for Baxter's respiratory health home care portfolio.
Role type
Customer Service Representative (Resupply)
Builds
Patient care continuity through accurate prescription processing and equipment resupply
Domain
Healthcare / Respiratory Health
Deliverable
client delivery
Required skills
Customer service, prescription processing, order management, insurance coverage explanation, billing identification, complaint resolution, multi-system navigation, problem-solving
Preferred skills
TIMS or JD Edwards experience, Microsoft Office, Spanish language
Technologies
TIMS, JD Edwards, Microsoft Office, Baxter Hillrom systems
Responsibilities
Process resupply requests and place orders for respiratory equipment; Resolve customer inquiries and complaints via phone and email; Identify resupply types for correct billing; Explain insurance coverage and limitations to patients; Maintain customer records and prepare reports; Collaborate with internal billing and clinical teams.
Seniority
Mid-level IC