Service Contract Specialist
Core
Provide direct billing support and manage service agreements for RetinaVue subscriptions and professional services to healthcare professionals.
Role type
Service Contract Specialist (Billing & Operations)
Builds
RetinaVue subscription services and professional services for healthcare providers
Domain
Healthcare / Medical Devices
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer lifecycle management, stakeholder identification, billing operations, contract administration, data integrity management, system troubleshooting, process optimization
Preferred skills
Sales experience, customer service experience, call center experience
Technologies
Salesforce, SAP, ERP systems
Responsibilities
Support the full customer lifecycle by researching accounts and assisting with billing for RetinaVue subscriptions and professional services; Collaborate with Project Managers and cross-functional teams to develop opportunities and execute service agreements; Manage and maintain Salesforce opportunities, customer master data in SAP, and related business systems; Execute and monitor subscription billing operations including daily exception management, monthly invoicing, and purchase order administration; Serve as the primary liaison between Operations, Finance, and other internal departments to support customer billing needs; Administer contract renewals, IDN annual reviews, multi-year service agreement reconciliations, and RMA billing activities; Create and maintain camera serial numbers and other critical records to ensure device-level traceability; Train commercial teams on systems, processes, and billing protocols.
Seniority
Entry-level to Mid-level, hands-on IC