Bilingual Customer Care Representative
Core
Bilingual Customer Service Representative managing order fulfillment, scheduling, and delivery logistics for healthcare professionals.
Role type
Customer Service Representative (Order Fulfillment & Logistics)
Builds
Order fulfillment processes and delivery schedules for medical products
Domain
Healthcare / Medical Devices
Deliverable
product features
Required skills
English (fluent), French (fluent), Microsoft Excel, order management, customer communication, logistics coordination
Preferred skills
Power BI, JDE, Data Analytics
Responsibilities
Manage customer order fulfillment including receipt, entry, and scheduling; Verify and assess customer orders based on patterns and capacity; Clarify queries and schedule adjustments with customers; Manage general enquiries and complaints; Communicate updates on production/delivery changes; Coordinate with internal teams and transportation providers for delivery schedules; Maintain service issue logs for reporting
Seniority
Mid-level, hands-on IC
