Group Product Manager, CRM Platforms, GM Energy
Core
Own the strategy, vision, roadmap, and delivery of GM Energy's CRM capabilities, including Salesforce and AI-enabled solutions, managing the end-to-end customer journey from lead generation to customer care.
Role type
Group Product Manager (CRM Platforms)
Builds
Salesforce CRM platform capabilities, dashboards, reports, and operating processes for GM Energy's energy infrastructure and vehicle-to-grid assets. (via careerplan.io/jobs/JR-202621298-group-product-manager-crm-platforms-gm-energy-at-generalmotors)
Domain
Energy industry + Customer Relationship Management (CRM)
Required skills
Salesforce platform expertise, end-to-end CRM journey ownership, product strategy and roadmap definition, cross-functional leadership, agile product development, data-driven decision making, AI/automation integration, stakeholder alignment, release management, metrics and health indicator tracking
Preferred skills
MBA or advanced degree, complex cross-functional initiative execution, C-level executive partnership, critical thinking and problem solving, agile methodology experience, deep understanding of sales processes and lead management
Technologies
Salesforce, Microsoft Office/Google workspace, AI services, Order Management Systems, eCommerce platforms, telephony systems
Responsibilities
Define and evolve CRM strategy to scale with business growth; lead and mentor Product Managers; manage the full CRM product lifecycle from discovery to retirement; partner with Sales, Marketing, Operations, and Finance leaders; drive prioritization and requirements gathering; evaluate new Salesforce capabilities and AI features; coordinate integrations with digital functions; develop adoption plans for new capabilities; maintain product roadmaps and metrics; translate business challenges into scalable CRM solutions.
Seniority
Senior, hands-on IC with group-level scope