Customer Engagement Advisor
Hybrid
Core
Provide operational support for the CryoEase supply chain, managing customer and driver enquiries to ensure successful deliveries and high service standards.
Role type
Customer Engagement Advisor (Operations)
Builds
CryoEase supply chain delivery operations
Domain
Industrial gases / Logistics
Deliverable
product features
Required skills
Customer service, problem-solving, communication, record management, stakeholder management, Microsoft Office (Outlook, Excel), prioritization
Responsibilities
Respond to high volume customer and driver enquiries, provide timely delivery updates, maintain customer records, identify at-risk customers for retention escalation, resolve operational issues with internal teams
Seniority
Individual Contributor