Manager, CEC
Core
Lead a team of 10–15 Customer Experience Consultants to deliver an iconic customer experience for CarMax, overseeing vehicle selection, finance applications, and service plan explanations.
Role type
Manager, Customer Experience Center (CEC)
Builds
Customer experience operations and sales results for CarMax's used car retail locations
Domain
Automotive retail / Customer service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, Sales experience, Team coaching, Performance monitoring, Project execution, Communication
Preferred skills
Bilingual (English/Spanish), Contact Center technology proficiency
Responsibilities
Guide associates in delivering exceptional customer experience, Build a highly engaged team culture, Provide ongoing coaching and feedback, Monitor and manage daily business performance, Oversee projects and tasks, Champion CarMax values and initiatives