Sales Experience Specialist
Core
Manage daily sales operations, drive customer resolutions, and support sales associates at a CarMax store.
Role type
Senior IC sales operations specialist
Builds
Daily sales execution and customer experience
Domain
Retail automotive sales
Deliverable
product features
Required skills
Sales operations, customer service, team leadership, independent decision-making, inventory management, administrative management, training and development, conflict resolution, process execution
Preferred skills
Retail sales experience, Microsoft Office Suite, Salesforce
Responsibilities
Develop and execute daily business plans to meet budget goals, manage customer wait experiences and resolve issues, train and hire sales associates, perform administrative duties including financial stipulation reviews and compliance auditing, provide management coverage, and support cross-departmental collaboration.
Seniority
Mid-level, hands-on IC