Customer Specialist
Core
Guide customers through the used car buying and selling process, including appraisals, test drives, and financing applications.
Role type
Customer Specialist (Retail Sales)
Builds
Used car sales transactions and customer service experiences
Domain
Automotive retail / Used car sales
Deliverable
product features
Required skills
Customer service, vehicle condition assessment, inventory management, administrative documentation, data transcription, physical lifting
Preferred skills
Sales experience, Microsoft Office proficiency
Responsibilities
Guide customers through sales, appraisals, test drives, and financing; conduct vehicle condition assessments; manage inventory check-in and scanning; perform cosmetic inspections; handle transaction paperwork and payments; coordinate service appointments.
Seniority
Entry-level, individual contributor
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