Operations Manager
Core
Lead Service Operations at CarMax locations, overseeing reconditioning, cosmetic repair, and automotive service functions to ensure operational excellence and customer satisfaction.
Role type
Senior Operations Manager (Retail/Automotive)
Builds
Service operations workflow, inventory management, and vehicle reconditioning processes for CarMax customers.
Domain
Retail / Automotive / Used Car Sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, P&L ownership, performance management, data-driven decision making, process improvement, environmental health and safety compliance
Preferred skills
Bachelor's Degree, prior retail management experience
Technologies
None stated
Responsibilities
Provide strategic leadership across Service Operations including reconditioning and production; Lead multiple managers and frontline workforce with focus on staffing and development; Own operational execution via KPMs, production capacity, and cost controls; Maintain full financial accountability including P&L and labor optimization; Champion process improvement initiatives; Manage Environmental, Health and Safety (EH&S) programs
Seniority
Senior, hands-on IC
