Global Service Desk Agent (Mandarin & English Speaking)
Core
Provides customer support on external/internal requests, inquiries, and questions through email, phone, or live chat, handling complex issues and specialized functions like billing support and portal onboarding.
Role type
Global Service Desk Agent
Builds
Customer support resolution and incident tracking
Domain
Digital infrastructure / IT Support
Required skills
Fluency in Mandarin Chinese and English (spoken and written), Customer support, Troubleshooting, Escalation management, Process improvement, Business systems knowledge, Mentoring
Preferred skills
1+ years experience, Bachelor's degree, Multilingual customer support experience
Technologies
Siebel, SFDC, CSC, ECP
Responsibilities
Provide customer support via email, phone, or live chat; troubleshoot, document, escalate, and manage trouble resolution; handle complex issues and specialized functions like billing support; identify and recommend modifications to current processes; log incidents and track to resolution; assist with post-training support and provide side-by-side mentoring to peers.
Seniority
Entry-level to Mid-level