Director, EX Innovation
Core
Leads employee and manager experience vision, lifecycle journey architecture, and AI-enabled experience design for People Team programs.
Role type
Senior IC strategy & design lead (employee experience)
Builds
Reusable design methods, journey architecture, and AI governance frameworks for People Team
Domain
HR Technology / People Operations / AI Governance
Deliverable
product features
Required skills
Employee experience strategy, journey architecture, service design, experience research, cross-functional influence, responsible AI governance, agile software development
Preferred skills
Managing complex global projects, technology-enabled experience design
Technologies
AI tools, service analytics platforms, journey mapping tools
Responsibilities
Define employee and manager experience principles and interaction standards; Use listening and research to identify friction points and develop improvement measures; Translate lifecycle journeys into integrated technology priorities and roadmaps; Connect AI opportunities across the employee lifecycle; Shape responsible AI design principles and ethics guardrails; Equip People teams with design frameworks and targeted support.
