Customer Success Manager III - French Speaking
Core
Driving customer engagement, satisfaction, and retention throughout the lifecycle for digital infrastructure clients.
Role type
Senior Customer Success Manager (French-speaking)
Builds
Revenue-generating success plans and best-in-class retention strategies for Equinix's digital infrastructure products.
Domain
Digital Infrastructure / Data Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic planning, data-driven analysis, health scoring, usage analysis, contract negotiation, financial acumen, change enablement, stakeholder management, CRM proficiency, Gainsight expertise, BI platform usage
Preferred skills
B2B SaaS/Technology experience, upselling, churn mitigation, cross-functional collaboration
Technologies
Salesforce, Gainsight, BI platforms
Responsibilities
Facilitate customer onboarding and training; develop and track Customer Success Plans; conduct Quarterly Business Reviews (QBRs); proactively monitor customer utilization and performance; manage renewals and retention; identify growth opportunities and flag churn risks; resolve escalations and conduct post-mortem analyses; collaborate with cross-functional teams to enhance customer experience.
Seniority
Senior, hands-on IC