Customer Success Manager 2
Core
Drive customer engagement, satisfaction, and retention throughout the post-sales lifecycle by developing success plans and maximizing product value.
Role type
Customer Success Manager
Builds
Customer success plans, adoption strategies, and revenue growth initiatives for digital infrastructure clients.
Domain
Digital Infrastructure / Data Center / B2B Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, strategic planning, data analysis, CRM proficiency, contract negotiation, churn mitigation, cross-functional collaboration, onboarding facilitation, financial acumen
Preferred skills
Experience in B2B SaaS/Technology, health scoring, usage analysis, outcome management, change enablement
Technologies
Salesforce, Gainsight, BI platforms
Responsibilities
Facilitate customer onboarding and training; Develop and track Customer Success Plans; Manage renewals and identify growth opportunities; Resolve customer issues and escalations; Collaborate with cross-functional teams to improve customer experience
Seniority
Individual Contributor, mid-level to senior