Senior Manager, HRSC Benefits and Leave Administration
Core
Strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Service Center.
Role type
Senior Manager, HRSC Benefits and Leave Administration
Builds
Service delivery for employee benefits and leave programs
Domain
Human Resources / Benefits Administration
Deliverable
client delivery
Required skills
Benefits administration, Leave administration, Team leadership, Compliance management, Operational reporting, Risk mitigation, Process improvement, Talent development, Vendor management, Strategic planning
Preferred skills
SaaS-based HR solutions (Workday, CSOD, Kenexa, Workforce Solutions), Microsoft Office Suite, AI tools (Copilot, Chat GPT), HR Case Management tools (Service Now, Salesforce, Halo), Bilingual capability
Technologies
Workday, CSOD, Kenexa, Workforce Solutions, Microsoft Office Suite, Service Now, Salesforce, Halo, Copilot, Chat GPT
Responsibilities
Lead, develop, and inspire a high-performing team through coaching and talent development; Utilize workforce metrics and dashboards to manage team performance; Ensure compliance with federal, state, and local regulations (FMLA, ADA, COBRA, ERISA); Establish and monitor controls and audit practices to mitigate risk; Serve as escalation leader for complex employee, vendor, and regulatory matters; Oversee administration of leave and benefit programs (group insurance, life, medical, dental, etc.); Establish performance expectations and accountability measures for team members; Ensure teams have regular job-specific training; Collaborate with leadership to optimize the operating model; Hold direct supervisors accountable to policy and service commitments
Seniority
Senior, hands-on IC with management responsibilities
