Customer Service & Operations College Co-op-Stevens Point, WI
HybridNo visa sponsorship
Core
Process claims for policyholders and claimants over phone, internet, and mail as the initial contact for customers during incidents.
Role type
Customer Service Representative (Co-op)
Builds
Claims processing services for insureds and claimants
Domain
Insurance
Deliverable
client delivery
Required skills
Verbal communication, written communication, teamwork, punctuality, dependability, learning mindset
Preferred skills
Spanish language
Technologies
Contact center systems, internet, mail
Responsibilities
Process claims for policyholders, claimants and others over the phone; Assist with processing claims that are received over the internet/mail; Work with a team to successfully meet department phone Key Performance Indicators; Participate in weekly team huddles and associate engagement activities