Guest Services Administrator
Core
Provide administrative and operational support for daily activities of Admissions, Transportation, Environmental Services, and Events at the North Carolina Zoo, with an emphasis on guest assistance, service recovery, and feedback.
Role type
Administrative Specialist I (Guest Services)
Builds
Guest-facing programs and operational support for zoo departments
Domain
Zoological Park / Hospitality
Deliverable
dashboards & analysis
Required skills
Guest service recovery, administrative coordination, event logistics, records management, safety inspection documentation, report preparation
Preferred skills
Guest services experience in zoo/hospitality, administrative support to multiple teams, training/supervising seasonal staff, tracking guest feedback, event logistics familiarity
Technologies
Computers, telephones, radios, office equipment
Responsibilities
Respond to guest inquiries and complaints, document and track guest feedback, coordinate calendars and event logistics, manage purchase requests and travel arrangements, conduct safety audits and fire extinguisher inspections, support Lost and Found operations
Seniority
Entry-level, individual contributor