Records and Communications Specialist
Core
Front-line administrative support for the Nurse Aide I Registry, serving as a primary point of contact for nurse aides, healthcare providers, employers, and the public.
Role type
Administrative Specialist I (S)
Builds
Nurse Aide I Registry database and public-facing registry services
Domain
Healthcare administration / State government
Deliverable
dashboards & analysis
Required skills
Data entry, record maintenance, customer service, telephone inquiry handling, mail/fax processing, regulatory compliance
Preferred skills
Healthcare environment experience, medical terminology, high-volume call center experience, multi-tasking in fast-paced environments
Technologies
Nurse Aide Registry database, fax systems, mail processing systems
Responsibilities
Process and distribute incoming mail and faxes; Enter and update demographic information in the registry database; Review submitted documentation for accuracy; Greet customers and assist with registry inquiries; Respond to high-volume telephone inquiries regarding registry policies; Research registry records to resolve routine issues; Maintain accurate documentation of customer interactions.
Seniority
Entry-level, hands-on IC