User Support Specialist
Core
Provides Tier 2 and Tier 3 technical support for desktop computing environments, evaluates, designs, and maintains sophisticated technical equipment and systems, and serves as a cross-departmental support specialist coordinating technology needs across the organization.
Role type
Senior IC IT Support Specialist (Tier 2/3)
Builds
Desktop computing environments, system enhancements, and documentation for DHHS IT operations
Domain
Government / Enterprise IT Infrastructure
Required skills
Desktop computing support, Hardware troubleshooting, Operating systems support, Network support, Application support, System integration, Technical documentation, Cross-departmental coordination, Field deployment, Technical guidance
Preferred skills
Tanium, LANDesk, Group Policy authoring and troubleshooting
Technologies
Tanium, LANDesk, Group Policy
Responsibilities
Provide Tier 2 and Tier 3 technical support for desktop computing environments, Evaluate, design, and maintain sophisticated technical equipment and systems, Coordinate technology needs across multiple divisions, Provide technical guidance to lower level support employees, Operate with independence during field deployments, Contribute to technology implementations and system enhancements
Seniority
Senior, hands-on IC