Outbound Contacts Specialist
Core
Managing, validating, and processing high-volume taxpayer correspondence to ensure accurate and compliant communication for North Carolina taxpayers.
Role type
Administrative Specialist I (Outbound Contacts Specialist)
Builds
Tax notices, refund checks, letters, affidavits, and processed mail for the North Carolina Department of Revenue
Domain
Public sector / Tax administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Attention to detail, computer proficiency, word processing, ability to stand/walk/bend/lift up to 35 lbs, flexibility in fast-paced environments
Preferred skills
Good written and verbal communication, experience with administrative tasks
Responsibilities
Revalidating refund checks, researching and processing returned mail, updating account addresses and POA documentation, reviewing notices for anomalies, coordinating daily mail pickups, processing outbound documents
Seniority
Entry-level, hands-on IC
