Patient Service Rep
Core
Handling incoming patient calls, scheduling appointments, and routing messages to office locations.
Role type
Patient Service Representative
Builds
Patient access and communication workflows for Brown University Health
Domain
Healthcare / Primary Care
Deliverable
dashboards & analysis
Required skills
Phone system management, EMR data entry, Appointment scheduling, HIPAA compliance, Patient demographic verification, Multi-line phone coordination
Responsibilities
Answering inbound calls, Scheduling patient appointments, Documenting interactions in EMR, Verifying patient information, Coordinating high-risk patient communications, Adhering to confidentiality laws