Service Desk Analyst
Core
Provide first-level resolution for systems and applications problems as a single point of contact for reporting and logging issues.
Role type
Help Desk Analyst
Builds
Integrated information network
Domain
Healthcare IT
Required skills
troubleshooting, PC Help Desk support, network administration, ticket logging, customer communication
Responsibilities
Serve as single point of contact for reporting and logging systems and applications problems; Provide first level applications problem resolution using troubleshooting techniques; Track problems until resolved and provide periodic updates to customers; Participate in TQM teams, councils and other committees; Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.