Referral
Core
Coordinates patient flow, schedules appointments with specialists, and manages insurance authorizations for referrals.
Role type
Referral Specialist
Builds
Patient appointment schedules and referral workflows
Domain
Healthcare administration
Required skills
Scheduling, insurance authorization, data entry, patient communication, triage, medical record management
Preferred skills
PCMH referral experience, clinical knowledge
Technologies
LifeChart
Responsibilities
Schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart work ques; Obtain proper insurance authorization prior to scheduling appointments; Contact patients with appointment information and specific instructions; Scan correspondence into medical records and forward to providers; Alert ordering providers of no-shows; Participate in practice performance and quality improvement activities.
Seniority
Entry-level, operational support