Patient Service Rep
Core
Front-desk and billing support for physician practices, handling patient registration, scheduling, and financial processing.
Role type
Patient Service Representative
Builds
Patient intake workflows and revenue cycle processes
Domain
Healthcare / Medical Office Administration
Deliverable
product features
Required skills
Patient registration, Appointment scheduling, Financial processing, Medical terminology, Data entry, Phone communication, Privacy compliance, Office equipment operation
Preferred skills
Medical office management training, Cultural competency
Technologies
Computer appointment scheduling systems
Responsibilities
Greet patients and perform registration check-in, Answer phones and schedule appointments, Obtain referrals and authorizations, Process patient payments and billing codes, Maintain quality and infection control standards, Orient new employees to department policies