Lead Medical Secretary
Core
Coordinates front office operations including patient registration, scheduling, insurance verification, and front desk staff coverage to support comprehensive health care services.
Role type
Lead Medical Secretary
Builds
Patient care workflow and administrative operations
Domain
Healthcare / Primary Care
Deliverable
dashboards & analysis
Required skills
Patient registration, appointment scheduling, insurance verification, front desk management, patient billing, phone coordination, inventory management, compliance with OSHA/DOH standards, demographic data verification, referral tracking, pre-authorization coordination, customer service
Preferred skills
NCQA/Accreditation quality measures knowledge, Meaningful Use initiatives experience
Responsibilities
Coordinates patient registration, scheduling, insurance verification, and front desk staff coverage; Promotes continuous quality improvement in patient services and practice workflow; Responsible for front desk work allocation, training and problem resolution; Responsible for answering phones, scheduling appointments, checking patients in and out, and coordinating specialist appointments; Collects patient balances, copays, and credit cards; Verifies demographics and insurance carrier information; Schedules and tracks STAT patient referrals and pre-authorizations; Monitors and orders administrative supplies; Complies with OSHA and DOH standards; Provides superior customer service and outstanding patient care.