HR Service Center Representative
Core
Frontline point of contact for employees seeking assistance with HR-related inquiries, resolving issues, and guiding individuals through HR processes.
Role type
HR Service Center Representative
Builds
Employee support and HR process navigation
Domain
Human Resources
Deliverable
client delivery
Required skills
Customer service, HR policies knowledge, HRIS proficiency, Microsoft Office 365, critical thinking, attention to detail, written and verbal communication
Responsibilities
Address employee queries regarding HR policies, benefits, and procedures; support managers with HRIS transactions; guide employees through onboarding and benefits enrollment; resolve conflicts related to payroll and workplace policies; use electronic case management tools for documentation; educate employees on HR programs; escalate complex cases to senior team members.
Seniority
Individual Contributor