One Call Specialist
Core
Administer and execute the One Call program to manage excavation notifications, prevent third-party damage to pipelines, and ensure regulatory compliance across TC Energy's U.S. operations.
Role type
Operational compliance specialist (pipeline safety)
Builds
Excavation notification processes and regulatory compliance records
Domain
Energy infrastructure / Pipeline safety / Regulatory compliance
Deliverable
dashboards & analysis
Required skills
Ticket lifecycle management, regulatory research, stakeholder coordination, system configuration, data analysis, process improvement, training delivery, invoice processing
Preferred skills
One Call program experience, excavation/damage prevention knowledge, GIS/mapping software proficiency, SAP/Power BI experience
Technologies
Web-based ticket management systems, GIS/mapping software, SAP, Power BI
Responsibilities
Process One Call tickets from receipt to closure, research and resolve One Call issues, monitor state One Call requirement changes, coordinate system configuration and mapping updates, support regulatory inspections and compliance inquiries, review data to identify trends and improvement opportunities, provide training to stakeholders, process One Call invoices.
Seniority
Mid-level, hands-on operational role