Utilities Coordinator
Core
Support the execution and tracking of 811 design ticket requests and project permitting to prepare projects for field operations and map production.
Role type
Operations Coordinator (Utilities & Permitting)
Builds
Utility records and permitted project scopes for underground mapping teams
Domain
Utilities, Infrastructure, Geospatial
Required skills
811 design ticket workflows, municipal permitting, stakeholder coordination, document management, task tracking, cost estimation, deadline management
Preferred skills
Monday.com, SharePoint, 811 internship or coursework
Technologies
Monday.com, SharePoint
Responsibilities
Submit 811 design ticket requests to state and local One Call Centers; Coordinate with the Authority Having Jurisdiction (AHJ), municipalities, utility owners, and other external stakeholders to determine project-specific permitting requirements; Obtaining permits and approvals from municipalities, utility owners, or other stakeholders; Review permit requirements during project scoping and provide cost and timeline estimates for inclusion in client proposals; Manage permit submissions and payment workflows following client or internal Notice to Proceed (NTP); Verify ticket details and ensure required information is accurate and complete; Track ticket confirmations, response deadlines, and statuses in Monday.com; Contact utility owners to request available records (maps, PDFs, shapefiles, etc.); Follow up on outstanding requests and escalate issues when utilities are unresponsive; Review incoming utility records for basic completeness and usability; Upload records to SharePoint following Exodigo standards; Update internal teams on ticket status and support weekly reporting; Follow jurisdiction-specific requirements and internal SOPs