Restaurant Host
Core
Front-of-house management and guest relations for an upscale casual dining and entertainment venue.
Role type
Restaurant Host / Front of House Manager
Builds
Upscale casual dining environment, simulation games, redemption gaming, live entertainment, and theatre programming.
Domain
Hospitality / Entertainment
Deliverable
product features
Required skills
Reservation management, guest seating and escorting, menu knowledge, membership enrollment, conflict resolution, staff coordination, payment processing, inventory inspection, on-the-job training, hygiene standards enforcement.
Preferred skills
Related field certificate or diploma, 1 year of restaurant service experience.
Technologies
MS Word, Excel, e-mail, desktop computer and peripherals.
Responsibilities
Receive and record guest reservations and assign tables; greet guests and escort them to seating; maintain familiarity with menu items; enroll guests into membership programs; speak with guests to ensure satisfaction and attend to complaints; coordinate activities of food and beverage servers; accept payment for food, beverage, and games; clean designated areas and change table linen; conduct on-the-job training for subordinate staff.
Seniority
Entry-level to Junior, hands-on IC