Warranty Engineer
Core
Process customer warranty claims by coordinating unit returns to facilities, securing analysis results, and managing claim approvals/denials in database systems.
Role type
Warranty Engineer
Builds
Warranty claim resolution workflows for industrial customers
Domain
Industrial manufacturing / Electrical components
Deliverable
client delivery
Required skills
Engineering degree (Electronics/Electric/Industrial), Data analysis, Database management, Cross-functional collaboration, Microsoft Office (Excel, Power BI)
Preferred skills
Lean Six Sigma Certification
Responsibilities
Capture customer warranty claims into database systems, Direct customers to send claim units to originating facilities, Secure and process analysis results for open claims, Monitor open claims to ensure expedient processing and zero auto debits
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