UC Analyst
Core
Configuration, implementation, and operational management of enterprise unified communications infrastructure supporting voice, video conferencing, and call center technologies.
Role type
Unified Communications Analyst
Builds
Enterprise unified communications systems and infrastructure
Domain
Healthcare / Telecommunications
Required skills
Telephony, TDM, VOIP, voice gateways, IP network technologies, network protocols, moves/adds/changes, digital and analog phone set configuration, call center telephony support, capacity planning, network documentation, hardware inventory management
Preferred skills
Cisco Voice certifications (CCENT, CCT), project support, staff training
Technologies
Cisco, IP telephony, TDM, VOIP, analog phone sets, digital phone sets, call center systems
Responsibilities
Provision unified communications and traditional analog services, provide end-user telephony support, perform moves adds and changes, configure and troubleshoot phone sets, create and configure voice mailboxes, support call center telephony infrastructure, provide call detail reports, build and configure enterprise systems, adhere to design standards, provide operational support and monitoring, schedule and perform maintenance, conduct capacity planning, create and maintain network documentation, maintain hardware inventories, provide off-hours on-call coverage, travel to locations, provide staff training
Seniority
Mid-level, hands-on IC
