Early Collections Representative
Core
Resolve customer issues and influence customers to make payments on past due accounts via outbound and inbound calls.
Role type
Entry-level collections representative
Builds
Cash flow recovery for auto finance accounts
Domain
Automotive finance / Consumer credit
Deliverable
client delivery
Required skills
outbound calling, inbound calling, account management, payment plan negotiation, data entry, problem recognition, stress tolerance
Responsibilities
Make outbound collection calls, take incoming calls, educate customers on account status and fees, document interactions in systems, resolve customer concerns with other departments
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