Collections Agent
Core
Contact B2B customers via phone, email, and other outreach to resolve past-due accounts and find payment solutions.
Role type
B2B Collections Agent
Builds
Payment solutions and account status updates for business clients
Domain
Financial services / B2B payments
Deliverable
client delivery
Required skills
B2B experience, Microsoft Office, Salesforce, Billing/Collections software, verbal communication, written communication, computer navigation
Responsibilities
Connect with customers to resolve past-due accounts, track outstanding balances, assist with billing and settlement questions, record payment activity in systems, process customer payments accurately, maintain accurate customer records
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