Housing Services Assistant
Core
Main point of contact for students and guests living on campus, providing 24-hour front-line service at housing service desks.
Role type
Front-line housing services assistant
Builds
Integrated services and information for diverse student and guest populations in university residence buildings
Domain
Higher education / Student housing operations
Deliverable
product features
Required skills
Customer service, triage, document management, administrative skills, conflict resolution, computer competency, policy knowledge
Preferred skills
24/7 operation experience
Responsibilities
Respond to housing inquiries via phone, email, and in person; triage residence requests; process check-ins, check-outs, and room movements; coordinate short-term emergency housing; log and assign maintenance work requests; prepare notices for room entries and utility disruptions; support move-in/move-out logistics for conferences.
Seniority
Entry-level