Customer Service Executive
Core
Handle customer inquiries, orders, and complaints via phone, email, and chat while maintaining accurate records in SAP.
Role type
Customer Service Executive
Builds
Customer support operations and order fulfillment
Domain
B2B Supply Chain / Office Supplies
Deliverable
client delivery
Required skills
SAP proficiency, English written and verbal communication, order processing, complaint resolution, account management
Preferred skills
Microsoft Office applications, process flow ownership
Responsibilities
Handle incoming customer communications via phone, email, and chat; Process and maintain customer accounts in SAP; Resolve queries, complaints, and litigations; Coordinate complaint escalations with inter-departments; Execute daily operational tasks in compliance with company standards; Manage rotational schedules for holiday coverage.
Seniority
Mid-level, hands-on IC
