Customer Service Medewerker
Core
Handling customer inquiries and complaints via phone, email, and chat to ensure customer satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and ticket resolution
Domain
B2B Office & Work Solutions
Deliverable
client delivery
Required skills
active listening, problem-solving, Zendesk proficiency, cross-functional collaboration, process improvement, time management, analytical thinking
Responsibilities
Handle customer questions and complaints via phone, email, and chat; Identify customer needs and provide tailored solutions; Register and track customer data and interactions in Zendesk; Collaborate with other departments to resolve customer issues; Propose improvements to customer service and business processes; Contribute to a positive team environment through open communication.
