Customer Service Medewerker
Hybrid
Core
Handling customer inquiries and complaints via phone, email, and chat to ensure customer satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved service tickets
Domain
B2B Office & Work Solutions
Deliverable
client delivery
Required skills
Active listening, problem-solving, Zendesk proficiency, cross-functional collaboration, process improvement, time management, analytical thinking
Responsibilities
Handling customer questions and complaints via phone, email, and chat; Identifying customer needs and providing tailored solutions; Registering customer data and interactions in Zendesk; Collaborating with other departments to resolve issues; Proposing improvements to customer service and business processes; Contributing to a positive team environment