Manager (End-User Services)
Core
Manage end-user IT support operations and broadband network services across multiple office locations to ensure high availability and performance for staff.
Role type
Manager, End-User Services & Network Operations
Builds
Reliable IT support services and broadband connectivity for CAAS staff
Domain
Public sector / Government IT
Required skills
IT support operations management, broadband network management, ITSM/ITIL framework knowledge, vendor relationship management, incident resolution, SLA management, device refresh planning, stakeholder coordination
Preferred skills
ITIL certification, experience in large enterprise or public sector environments
Technologies
Helpdesk and ticketing systems
Responsibilities
Manage end-user IT support operations to ensure timely resolution of incidents and service requests in line with agreed SLAs; Plan and coordinate the refresh of end-user IT devices and peripherals; Oversee broadband network services across all office locations; Lead the planning and setup of broadband network services for new office locations; Manage vendor relationships and contracts related to end-user support and broadband network services
Seniority
Manager, operational leadership
