Executive Manager/ Manager (Service Strategy and Delivery Department)
Core
Lead the design, implementation, and continuous improvement of digital and AI-enabled service delivery solutions to transform service delivery and elevate customer experience excellence.
Role type
Senior Manager, Service Strategy and Delivery
Builds
Enterprise service systems, AI tools, and digital ways of working for Whole-of-Government service improvement
Domain
Public sector / Government service delivery
Required skills
Digital transformation, enterprise system management, service innovation, AI technologies, cloud-based platforms, SaaS solutions, customer experience design, service journey mapping, project management, stakeholder engagement
Preferred skills
Managing end-to-end system maintenance and modernisation projects, working with vendors, cross-functional collaboration, bridging operational and technical functions
Technologies
AI tools, enterprise service systems, cloud-based platforms, SaaS solutions
Responsibilities
Manage and modernise enterprise service systems, lead development of digital and AI-enabled solutions, strengthen strategic collaborations with WOG partners, drive embedment of technologies to strengthen ground-level service delivery
Seniority
Senior, strategic and operational leadership
