Deputy/Assistant Director, Consumer Issues Division - Complaints (Contract)
Core
Consumer engagement specialist focusing on complaints handling, liaising with financial institutions and supervisory departments to address consumer concerns and feedback.
Role type
Senior IC consumer engagement specialist (complaints handling)
Builds
Clear and empathetic replies to consumers; timely updates to regulatory authorities (MAS)
Domain
Financial services / Consumer protection
Deliverable
client delivery
Required skills
Interpersonal communication, written and verbal communication, analytical skills, knowledge of financial products and services, public service orientation
Preferred skills
Understanding of consumer engagement and financial behaviour
Responsibilities
Engage consumers on complaints or feedback regarding financial institutions; liaise with financial institutions to review and reply to consumer feedback; submit timely updates to MAS; assist with MoneySense financial education initiatives and public events