Manager/Senior Manager, Outreach Experience & Strategy (WOD)
Core
Design, deliver, and continuously improve workforce outreach programmes and digital platforms serving diverse segments including senior workers, fresh graduates, and back-to-work individuals.
Role type
Senior Manager, Workforce Outreach & Strategy
Builds
Funding-administered outreach programmes, digital platforms, and user journey enhancements
Domain
Public sector workforce development and digital services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Programme management, digital transformation, service design, vendor management, stakeholder engagement, data analysis, strategic planning, budget management
Preferred skills
Digital product management, user-centred design, event management, procurement knowledge
Technologies
Microsoft Office, collaboration tools
Responsibilities
Drive programme management for funding administration and performance monitoring; support digital platform enhancements and user journey design; manage vendors and contract deliverables; evaluate project outcomes using participation data; coordinate integrated delivery across platforms and activities
Seniority
Senior Manager, hands-on IC with strategic oversight
