Global Solution Architect (GSA) Manager (Digital Copilot & Agents Accelerator)

## About the role Coach, develop, and inspire a team of early-in-career hires executing the 1:M Digital Accelerator motion end-to-end Define clear role expectations, performance standards, and success metrics tailored to developing talent in a scaled delivery environment Build personalized career development plans that accelerate EIC growth into technical roles Create an inclusive culture of operational excellence, psychological safety, and continuous learning Model a Learn-It-All mindset and maintain team readiness through quarterly accreditation and skills refreshes Champion team recognition and remove blockers so early career employees can do their work Own end-to-end delivery of the FY27 Digital Copilot & Agents Accelerator: 1,500+ live sessions across five adoption journeys Drive program KPIs: PRU acceleration, Agent MAU and consumption growth, Unified recapture rates, >75% journey completion, and >5K unique attendee reach Manage daily operations of the 1:M motion: session scheduling, cohort enrollment, live session quality, post-session follow-through, and community layer activation Oversee delivery across five FY27 adoption journeys: - Innovation in Copilot + Agents — keep customers current on rapidly evolving capabilities - AI Adoption Acceleration — two-track (GO+ for early adoption; Advanced Outcomes for customers) - AI Governance and FinOps — structured lifecycle from unclear adoption to production-ready agents - Executive Use Cases — GSA-led sessions enabling executives to identify high-value AI use cases - AI at Work (H2) — persona-based adoption across key roles and functions Ensure consistent session quality, delivery standards, and content freshness across time zones and priority languages Monitor and act on measurable adoption signals: milestone progression, usage data, and engagement metrics that trigger follow-on actions for CSAMs, CSAs, and FastTrack Field Coordination & Stakeholder Engagement Partner with SE&O to leverage targeting models, campaign orchestration, MSX integration, and signal-based cohort enrollment Coordinate with AVPs and field leadership to drive field-led nominations and embed Digital Accelerator into core area planning rhythms Position cohort journeys as a standard path to accelerate Copilot deployment, recover low usage, and expand adoption in Unified accounts Align with CSAMs and CSAs so 1:M engagement signals translate into follow-on 1:1 pipeline and expansion opportunities Maintain working relationships with corp delivery, localization, community, and platform teams to ensure program operates at scale Innovation Excellence & IP Contribution Capture delivery learnings and feed insights back into GSA IP, CSA readiness programs, and field enablement content Continuously optimize journey content and delivery formats based on adoption signals, completion data, and customer feedback Oversee IP development including session runbooks, delivery playbooks, and reusable assets for Customer Hub, Adoption.MS, and Event Builder Align team skilling to evolving Copilot and Agents capabilities; maintain quarterly accreditation cadence Promote knowledge sharing and ensure winning patterns from 1:M delivery flow back to the broader GSA community Unified Growth Use 1:M engagement data and adoption signals to surface Unified upsell and renewal opportunities for field teams Convert 1:M engagement insights into Unified pipeline, ensuring digital scale generates expansion rather than competing with 1:1 coverage Drive measurable adoption milestones that strengthen Unified retention, recapture, and expansion Ensure program outcomes contribute to ABS CSU FY27 goals: 36M Copilot PRU, 28M Agent MAU, and $1.4B Agent Consumption ## Requirements - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, technology solutions, digital programs, or consulting - People management experience OR demonstrated experience leading, coaching, or mentoring teams, interns, or early-career talent - Ability to operate in a fast-paced, digital delivery environment with operational and program management rigor - Facilitation, communication, and stakeholder management skills — comfortable driving execution across matrixed organizations - Experience in digital program delivery, large-scale customer engagement motions, or webinar/virtual event management - Experience managing, mentoring, or coaching early-in-career employees or recent graduates in a technical or technical-adjacent environment - Bachelor's Degree and experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, or consulting OR Master's Degree and experience in the above fields - Experience delivering content across multiple time zones and priority languages - People management experience, including managing technical program coordinators, delivery specialists, or technical associate roles ## Nice to have - Cloud Solution Architecture ## What we offer - The typical base pay range for this role across Romania is lei 279,700.00 - lei 556,300.00 per year. - Certain roles may be eligible for benefits and other compensation.