Global Solution Architect (GSA) Manager (Digital Copilot & Agents Accelerator)
Core
Manage and coach a team of early-career hires to execute a global 1:M Digital Accelerator program for Microsoft Copilot and AI Agents, driving adoption across five specific customer journeys.
Role type
Manager, Global Solution Architect (GSA) / Digital Program Lead
Builds
Global adoption programs for Microsoft Copilot and AI Agents (Innovation, AI Adoption, Governance, Executive Use Cases, AI at Work)
Domain
Enterprise AI adoption, Cloud Solution Architecture, Digital Transformation
Deliverable
product features | dashboards & analysis | client delivery
Required skills
People management, team coaching, program delivery, stakeholder engagement, operational excellence, content localization, data-driven adoption tracking
Preferred skills
Cloud/infrastructure technology background, experience with early-career talent development, matrixed organization navigation
Technologies
Microsoft Copilot, AI Agents, MSX, Customer Hub, Adoption.MS, Event Builder
Responsibilities
Define role expectations and success metrics for the team; Drive program KPIs including PRU acceleration and Agent MAU; Manage daily operations of 1:M sessions and cohort enrollment; Partner with SE&O to leverage targeting models and campaign orchestration; Capture delivery learnings to update IP and playbooks; Convert engagement insights into Unified upsell opportunities.
Seniority
Manager, hands-on leadership
