[LTA-PT] DEPUTY / ASSISTANT MANAGER, CUSTOMER EXPERIENCE
Core
Oversee customer experience standards and tenant operations at a cross-border rail station, managing feedback loops and service quality governance.
Role type
Deputy/Assistant Manager, Customer Experience
Builds
Commuter experience and tenant service delivery at Woodlands North Station
Domain
Public transport / Cross-border rail infrastructure
Deliverable
Dashboards & analysis
Required skills
Service quality management, Tenant relationship management, Feedback loop management, Data synthesis, Trend analysis, Stakeholder liaison
Preferred skills
CRM tools, Service quality monitoring systems, Site visit management
Responsibilities
Oversee feedback-to-remediation loop with contractors, Deliver customer experience standards across commuter touchpoints, Synthesize qualitative and quantitative feedback into management reporting, Produce monthly service quality reports with trend analysis, Track and follow up on open service quality and tenant issues, Monitor tenant operational performance and passenger experience metrics
Seniority
Junior to Mid-level, hands-on IC