Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network
Core
Resident expert on external and internal customer journeys, applying service design capabilities to shape impactful experiences for SGN members, partners, and officers.
Role type
Senior IC experience and service designer
Builds
Archetype-led customer journeys, service design workstreams, and internal team experience initiatives
Domain
Public sector / Government / Service Design
Deliverable
product features
Required skills
Service design, design research, customer journey mapping, stakeholder management, project management, systems thinking, qualitative and quantitative research methods
Preferred skills
Digital tools proficiency (Notion, Miro, AI Interview tools), data sense-making
Technologies
Notion, Miro, AI Interview tools
Responsibilities
Conduct design research and customer satisfaction surveys to obtain insights; Develop archetype-led journeys for SGN customers and partners; Partner with stakeholders to facilitate design sprints and workshops; Review existing products and develop testing plans for validation; Support the SGN officer experience through regular feedback sessions
Seniority
Mid-level, hands-on IC
