Assistant Manager/ Manager (Experience and Service Design), Singapore Global Network
Core
Resident expert on external and internal customer journeys, applying service design capabilities to shape impactful experiences for SGN members, partners, and officers.
Role type
Senior IC experience and service designer
Builds
Archetype-led customer journeys, service design workstreams, and internal team experience initiatives
Domain
Public sector / Government / Ecosystem development
Required skills
Service design, design research, customer satisfaction methodologies, project management, stakeholder collaboration, systems thinking, qualitative and quantitative research methods
Preferred skills
Digital tools proficiency (Notion, Miro, AI Interview tools), data sense-making
Technologies
Notion, Miro, AI Interview tools
Responsibilities
Conduct design research and synthesize customer insights to identify gaps and opportunities; Define research scope and manage service design workstreams; Develop archetype-led customer journeys; Guide iterative implementation of new initiatives; Review existing products and develop testing plans for validation; Support internal team experience through feedback sessions
