Key Account Service and Customer Projects Specialist (f/m/d)
Core
Central point of contact for international key accounts, managing orders, projects, and back-office support for global customers.
Role type
Key Account Service and Customer Projects Specialist
Builds
Global customer service operations and international customer projects
Domain
Industrial materials (Tungsten/Molybdenum) and high-tech manufacturing
Deliverable
client delivery
Required skills
International customer service, project management, order processing, contract management, delivery monitoring, returns processing
Preferred skills
ERP systems (SAP), market analysis, field sales support
Technologies
MS Office, SAP
Responsibilities
Creation, processing, and monitoring of international orders, quotations, and contracts; Back office support for global key account customers; Project management of international customer projects; Support for field sales force with customer and market analyses; Monitoring delivery times, deadlines, shipping, and returns processing
Seniority
Individual Contributor, mid-level
