Engagement Support Services - Supervisor - Mumbai - India
Core
Supervise and coach staff in a client service, operations, or support services environment to ensure productivity, quality, and continuous improvement.
Role type
Operations Supervisor
Builds
Operational efficiency and staff performance within a professional services firm
Domain
Professional Services (Audit, Tax, Consulting, Wealth Management)
Required skills
Coaching and mentoring, performance management, operational monitoring, metrics analysis, stakeholder communication, project management
Preferred skills
Experience in audit, tax, consulting, or wealth management
Technologies
N/A
Responsibilities
Conduct individual professional growth and performance meetings, provide real-time operational coaching, monitor productivity and quality metrics, manage non-task activities like huddles and training, resolve client feedback and issues, optimize staff schedules based on metrics
Seniority
Mid-level Supervisor
