Manager, Coaching - Internal
Core
End-to-end execution of a university-wide internal coaching program to foster a coaching culture and enhance employee experience.
Role type
Manager, Internal Coaching Program
Builds
Scalable coach training curriculum (ICF-certified) and internal coaching services for university employees
Domain
Higher Education / Human Resources / Organizational Development
Deliverable
product features
Required skills
People and resource management, process improvement, coaching theories and methods, data analysis, change management, team leadership, ICF credential management
Preferred skills
Master Certified Coach (MCC) certification, project management, advanced degree in HR or Business
Technologies
Coaching platforms and software
Responsibilities
Lead, coach, and develop team members to execute initiatives; Support, develop, and train the coaching team on systems and processes; Serve as an escalation point for complex issues; Liaise across People & Talent to promote coaching standardization; Deliver scalable and effective coach training; Maximize team performance through selection, training, and development; Build and define success metrics for coach facilitators; Manage the ICF credential approval process; Work with senior leaders to identify program candidates; Assess coach processes using quantitative and qualitative data for redesign.
Seniority
Manager, team leadership