Configuration Management Database Administrator I
Core
Maintaining the Correctness, Compliance, and Completeness of the Configuration Management Database (CMDB) to sustain a healthy overall CMDB and support internal system relationships.
Role type
Senior IC Configuration Management Database Administrator
Builds
Dependency maps and configuration item records within ServiceNow for the university's internal systems
Domain
Higher Education / IT Infrastructure / Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow administration, CSDM (Common Service Data Model), AWS services, data mining for trend prediction, change management processes, system relationship mapping
Preferred skills
Linux administration, ITIL Foundations v4, Agile methodologies, IIQ experience
Technologies
ServiceNow, AWS, Microsoft Teams, OpsGenie
Responsibilities
Resolving de-duplication and reclassification tasks in ServiceNow; mapping internal system relationships and configuring dependency maps; participating in Change Management meetings; providing after-hours on-call assistance for emergencies; mentoring others on CMDB-related technical knowledge
Seniority
Senior, hands-on IC
