Sr. Technical Support Engineer, Cortex XSIAM Focused Services (Security Clearance Required)
Core
Provide technical support for Palo Alto Networks' Cortex XSIAM platform, managing escalations, troubleshooting complex security issues, and collaborating with developers to resolve product problems.
Role type
Senior IC Technical Support Engineer (Security Clearance)
Builds
Customer trust and stability for the Cortex XSIAM cybersecurity solution
Domain
Cybersecurity / SIEM / Endpoint Security
Deliverable
client delivery
Required skills
Endpoint Security software, SIEM (custom collections, correlation rules, dashboards), EDR tools, Networking (debugging complex environments), OS troubleshooting (Windows, MacOS, Linux), Cloud infrastructure (Kubernetes, GCP, AWS), Incident response, Scripting
Preferred skills
MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange), Cloud infrastructure, Incident response, Scripting
Technologies
Cortex XSIAM, SIEM, EDR, Kubernetes, GCP, AWS, Windows, MacOS, Linux, SCCM, GPO, AD, MSSQL, IIS, Exchange
Responsibilities
Respond to user-reported issues within SLAs, triage and resolve technical issues via ticketing/phone/remote sessions, perform advanced troubleshooting at application and OS levels, identify fault areas and implement fixes, provide feedback to development teams, facilitate root cause investigations, document actions for internal and customer communication.
Seniority
Senior, hands-on IC