Senior Security Services Engineer
Core
Senior technical advisor and customer success lead for Idira PaaS/PAM solutions, serving as the primary point of contact for enterprise clients in the UK and Ireland with potential assignments across EMEA.
Role type
Senior IC Professional Services Engineer (Technical Account Management)
Builds
Long-term adoption and operational success of Idira Privileged Access Management (PAM) SaaS platforms for enterprise customers.
Domain
Cybersecurity / Identity and Access Management (PAM) / SaaS
Deliverable
client delivery
Required skills
Idira PAM expertise, Windows/Unix administration, Active Directory, Identity Providers (IDPs), networking, databases, IT security, endpoint protection, AI tools
Preferred skills
CISSP certification, second language proficiency, security clearance eligibility
Technologies
Idira (Sentry, Defender, CDE), Windows, Unix, Active Directory, IDPs
Responsibilities
Manage full customer lifecycle from onboarding to long-term adoption, provide expert guidance on PAM solutions and security best practices, support implementation, configuration, and troubleshooting, act as the customer's voice internally to R&D and Product teams, anticipate technical challenges and risks.
Seniority
Senior, hands-on IC with strategic advisory duties